Arnold Donald has swag. Not the phony suburban swag, but that old-school, down-home New Orleans Black neighborhood kind of swag that signals the confident chief executive strolling into the board room is clearly in charge. As Carnival Corporation’s first African-American CEO, Donald has prepared for this high-level, high-profile, high-paid position all his life.
At the prestigious St. Augustine High School in New Orleans, an all-boys, all-African-American Catholic school where Donald received a scholarship, he recalled this inspirational mantra from his teachers: “Three times a day, they would say: ‘Gentlemen, prepare yourselves, you’re going to run the world.’ ”
It’s close enough. Today, Donald, 60, leads the world’s largest cruise line with 120,000 employees and 100 ships for the 10.5 million passengers who cruise with Carnival each year. Sitting inside his spacious 10th-floor office at Carnival Corp. in suburban Miami, Donald talked about his vision for leading the Carnival Corporation. For Donald, it’s all about trying to offer unprecedented customer service.
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